The Company provides its customers with services of writing and delivering academic copies of high quality. Besides the perfect content, the Company strives to take care of the online security and safety of the Customers. In this way, the Company ensures a money-back guarantee for its clients. An opportunity to get a full refund allows Customers to feel confident when they order academic papers here. Thanks to this policy, all Customers obtain full control over the ordering process. It is possible to monitor the process of the order execution and cancel it at any moment, including days off and breaks. The Customer Support is available 24/7, and it replies very quickly. So, Customers are well informed about how and in which cases it is possible to claim refunds and get them. Learn here the terms and conditions of the payment return.
First of all, the money paid is refunded if the order was not performed on time. The Company’s team is aware of how the timely execution of orders matters for students. It is one of the main reasons why Customers order academic papers and are ready to pay for that. The Company’s corporate writers have sufficient expertise and professionalism in many fields to fulfill writing orders properly and quickly.
However, force majeure situations cannot be excluded. If something unexpected happens and the order is done with a delay, the Company guarantees a Customer a full refund of the payment done. For obtaining the money return, it is necessary to inform the Company about such a case using one of the convenient ways available on the Company’s website. You can find the list of these methods in the Contact Us section. Customers are asked to report the order delay no later than 24 hours after the initial deadline.
In the case when the Customer decides to use the late document or request its revision, a refund cannot be provided. For getting more details about similar situations, contact our Customer Support team.
Also, the money return is not offered in the cases when the Customer did not manage to provide the Company with necessary instructions, specifications, or additional materials. That is why it is recommended to check the order requirements before submitting the order form. In the event of any problem or misunderstanding, it is advised to get in touch with our Customer Support as soon as possible.
Placement of Two Orders Instead of One
It may happen that a Customer has placed two orders instead of one or the payment was larger than it was needed for the task to be done. The most effective way to solve such an issue is to contact a Customer Support rep and specify which order was intended to be paid.
Also, a Customer may not be sure about the number of placed orders. In such cases, it is recommended to contact the support team as well and get clarifications and quick assistance.
Double Payment for the Same Order
Such cases can also occur, and the Company’s team advises to inform about the payment by mistake as soon as possible to solve the issue and get the money back. For that, the Company asks for screenshots of the payment transactions, such as bank statements or receipts from the selected payment system. The Company will quickly review the situation and return the extra money within 12 hours.
If the Customer wants to stop the order execution and get their money back, it is recommended to get in touch with the Company’s team using one of the methods indicated in the Contact Us section. Before the officers confirm the request, they have to know the reason for the order cancellation, the payment method used, the amount paid, and the order title. The decision will be made within a couple of hours, and a quick reply will be sent by email.
Customer Is Not Satisfied with the Quality of the Paper
If a Customer does not like the quality of the finished paper, he or she can claim the refund. For doing that, the complaint should be sent within three days after the order delivery. A detailed description of the reasons and points needed to be changed should be provided as well. If an additional revision is requested, the Company’s team will review and revise the document for free if such a request is sent within two weeks after the order delivery. When the revision is done, the Company will ask for feedback within the next three days, whether any other improvement is required. For that, Customers can use one of the convenient ways indicated in the Contact form. A well-grounded explanation of unsatisfactory result is welcomed. The Resolution Department will review the claim and give the final decision on the issue within 24 hours.
If the Customer misses contacting the Company within three days to ask for additional amendments or a money return, the order is considered performed and approved. After that, any reimbursement is not possible.
If the Company decides to provide a refund for the document completed, the copyright still belongs to the Company, and the paper can be used at our discretion. In other words, the document will be checked for grammar and style mistakes, as well as for plagiarism. Once the paper or a fragment of it is published online, it cannot be removed from the online resources.
A Suitable Writer for the Order Was Not Found
Many corporate and freelance writers work for the Company. However, such a situation may occur. In that case, the Customer will be informed about whether an appropriate author took the order or not. Also, the notification will be sent if the most suitable writer cannot take the order at the moment. A replacement or money return will be offered in that case.
If a revision is requested and the author who has written the paper cannot do it, the Resolution Department will review such a case, and it typically provides the Customer with a payment refund.