Terms and Conditions
If you are comfortable with all our terms and conditions, our Company is entitled to collect, store, and use your personal information as it is described by the appropriate terms stated in the Private Policy section. You are advised to study the relevant credentials for knowing why, when, and how our Company can use data provided by you. In case if you do not want to share your personal information with us, we will not be able to provide you with services and accept your orders. All customers can change and amend their data in personal accounts and unsubscribe from our services at any moment. You can also feel free to contact our Customer Support to get the more detailed information regarding all matters of interest.
Residents of the European Union should take into consideration an important remark. Following the European General Data Protection Regulation (GDPR), the service is operating in compliance with the legal grounds for processing private information of Customers.
Further, OwlEssay.com designates as “Website” in this document.
The terms "You," "Yours," and "Customer" ("Customers") relate to the Client (Clients) of this service.
The terms "Our," "We," and "Company" imply OwlEssay.
The term "Product" means the conducted study or authentic document created by one of our experts following the requirements of Customers and dispatched within a specified time frame. After its reception, Customers can use the data obtained as they see fit for educational or research purposes.
The term "Order" stands for the assigned task together with other requirements of Customers.
Services Provided by the Company
After Customers fill in and send the Order form to us, they accept purchasing of the Product for their private use. At the same time, Customers are not eligible to re-sell the Product obtained to third parties or groups of individuals.It is to note that the Products are created according to the Customers’ requirements by freelance writers who transfer the Copyrights of the Products to our Company. You can only refer to them after reception and approval. Customers have the right to use the documents obtained for personal research and creation of their own paper.
Ordering and Inquiring
After registration, the Customer receives a confirmation to the personal email address with the necessary information about the Order done. In this way, it is possible to find out the status and the fee for this Order. The price for ordering the Product is calculated based on several components, such as the project type, time frames, and level of expertise required. The Customer has to pay for the Order, and timing of its implementation is lined up with the document delivery to the Customer.
All the information about the prices and fees can be found on the Company’s website. If you cannot find data about your document to order in the mentioned categories because of the paper’s specificity or you request an additional revision because of non-compliance with the initial instructions, the Company can set a new price of the final Product with the further notification of the Customer by email.
The Customer has to ensure that all the necessary requirements for the Order are specified. It is to note that providing extra materials or significant details late may delay the Order implementation.
Verification of the Customer’s Identity
The Company’s primary goal is to protect each Customer from any illegal activity and fraud. The Order execution is related to some peculiarities, such as sending documents via email, charging bank cards, etc. So, the Company has to verify the identity of the Customer.
In that way, the Company applies a staged procedure of the identity confirmation. The Company can verify phone numbers of Customers and require their IDs. The necessary details will be used to verify the Customers’ identities, and this information will not be saved after the successful confirmation. The verification procedure can be performed again when the Company’s team detects any illegal activity in Customers' personal accounts.
Important remark. If the Customer fails to confirm his or her identity or does not want to proceed with the verification, this leads to the cancellation of Orders already placed by this Customer.
When the requested document is ready for delivery, the Company notifies the Customer about it. An email provided during registration is used for that.
The Company guarantees a partial or full refund to Customers in the case when their Orders are not completed within the specified time frame. However, the Company is not responsible for delays with Orders due to the technical issues or the fault on behalf of the Customers.
The Company can do free amendments and text corrections within two weeks after the Order is executed and delivered. It is to note that the Customer can ask for unlimited text changes during this period only based on the initial instructions. If the Customer changes the guidelines or adds new requirements, it will result in an extra cost for revising the document or placing a new Order.
It is to take into account that all writing services of the Company feature uniqueness. Also, the full copyrights related to all the Products delivered to Customers are reserved by the Company. These Products ordered on the Company’s website are only intended for personal use. Re-selling or using them for commercial purposes can entail legal issues. Customers are not eligible to publish, distribute, replicate, sell, demonstrate, or use written documents or parts of them for personal business profit. These papers are designed for personal academic and research purposes.
Refunds in Full
According to the Company’s financial policy, a money-back is guaranteed for the Orders executed with the Terms’ breach. In that case, the Orders placed by Customers can be canceled with returning of the fees already paid. For getting more details, you can read the Money-Back Guarantee section and go through our Refund Policy.
It is to note that the Company is not liable for customers' academic performance as a result of this cooperation.
The Company guarantees to issue documents with at least 90% of uniqueness, not counting references and citations. The corporate writers try to follow all of the instructions and requirements of Customers. Also, all academic writing requirements adopted for both educational and research institutions will be respected. The Company strives for providing Customers with properly structured and researched documents that will comply with the formatting standards and selected level of English.
It is to consider that a specific grade for the paper written by Company’s writers is not guaranteed. If the Customer gets an unexpected mark, it is not a valid reason to claim a refund.